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Client Location

India

Industry

Retail, B2C

Codelogicx's Solutions

Docket Execution & Stock Management

Project Duration

1 Years

Project

Overview

Digitizing Kutchina's Service Network, One Docket at a Time

Kutchina, a leading home appliance brand in India, had everything except a robust digital platform that could streamline its nationwide after-sales service operations. The goal was to build a centralized system that could efficiently manage customer service requests, assign dockets to technicians, and track inventory across service locations.

Codelogicx stepped in to develop a scalable web-based solution that integrates CRM workflows, real-time docket management, and ERP-powered stock control. Using a modern tech stack of Node.js, React.js, and cloud infrastructure, the platform enables seamless coordination between service teams, inventory systems, and end-users, enhancing efficiency, transparency, and customer satisfaction.

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Technology

Stack

ReactJS NodeJS Cloud Infrastructure

Project

Strategy

A Roadmap to Digital Service Transformation

Team Codelogicx began by understanding Kutchina's field service workflow and inventory pain points through stakeholder interviews and legacy data analysis. The solution was designed to be CRM-centric and ERP-integrated, ensuring end-to-end visibility and traceability across operations. A structured roadmap guided each implementation phase, from customer registration flows to real-time docket execution and stock synchronization.

Key Phases of Execution:

  • Discovery & Workflow Mapping: Detailed analysis of existing service models, technician routes, and stock dependency chains to identify inefficiencies.
  • ERP-Based Stock Architecture: Real-time stock management system built over ERP logic to sync parts usage with every service action.
  • Technician Tracking & Mobile Access: Google Maps-powered technician tracking integrated into the app to enable precise field monitoring and smart dispatching.
  • Testing & Deployment: Google Maps-powered technician tracking integrated into the app to enable precise field monitoring and smart dispatching.

Switch To a Smarter, Faster, and Fully

Connected Customer Experience.

Our

Solution

Driving Service Excellence Through Smart, Connected Solutions

To meet Kutchina's growing demand for fast, efficient, and transparent service, Codelogicx engineered a comprehensive digital platform. From docket execution to live technician tracking, each module was purpose-built to deliver control, speed, and clarity.

Docket Execution

Automated service docket generation and execution, enabling technicians to manage tasks, updates, and closures seamlessly within a unified workflow.

Stock Management

Integrated ERP-backed inventory system ensures real-time stock visibility, automatic part updates, and zero delays in technician provisioning.

Customer Registration

We simplified onboarding with a centralized customer registration platform that captures data and ensures faster service request initiation. Hence, consumers get a complete view of customer history.

Technician Tracking System

Real-time GPS-based technician tracking using Google Maps for efficient dispatching, ETA accuracy, and enhanced service transparency.

Business

Outcomes

From Service Chaos to Structured Control: The Impact in Motion

When Kutchina joined hands with Codelogicx, their digital transformation gained serious momentum. The impact was clear- streamlined operations, enhanced technician efficiency, and elevated customer satisfaction. As a result, they experienced faster resolutions, fewer manual errors, and a service experience that truly reflects the brand's premium positioning.

Backend Admin Features

The platform's secure signup and multi-condition login flow ensures only verified users access the system. With intelligent checks for incorrect credentials, OTP verification, and password recovery options, the admin experience is both user-friendly and fail-safe. The result was minimal access friction, enhanced data security, and uninterrupted control for admins.

Complete Visibility into Customer Conversations

Kutchina Service Station equips admins with a clear view of the call center hierarchy, right from managers to agents, along with a comprehensive customer list. With smart filters like pin code-based sorting and detailed logs of communication history (including mode and remarks), the system empowers decision-makers with full visibility and context.

Product Workflow Management

With product attachment tracking and advanced sorting by ID, group, or category, admins gain full visibility into which products are linked to which customers. The built-in analytics provide actionable insights into product usage patterns, service trends, and support needs. The outcome? Smarter decision-making, optimized service planning, and better customer-product alignment.

Docket Management

Admins can navigate detailed docket registrations with ease, filtering by product, customer ID, service center, pin code, and even docket type. Flexible sorting options like docket number, creation date, and origin (service center or authorized partner) ensure clarity at every step. This level of precision keeps workflows smooth and service operations consistently on track.

Sales Order Solution

Admins get a detailed view of sales orders raised against purchase orders by authorized service centers, right down to product names, IDs, serial numbers, and quantities. With ERP integration, every entry stays accurate and up to date. Powerful sort and filter tools make it easy to track creation dates and order origin, while approval controls give Kutchina full command over inventory flow and order validation.

Inventory Management

Admins can track every stock transfer, whether to Kutchina's own service centers or authorized service partners, with key details like transfer ID, quantity, date, and recipient. Until the goods are officially received, they're marked as in transit, ensuring accurate stock visibility at all times.

Invoice Generation and e-Payment

The system auto-generates invoices based on approved stock transfers, service actions, or sales orders, ensuring accuracy and consistency. With built-in e-payment integration, authorized service centers and internal teams can complete transactions quickly and securely. This streamlined process reduces manual effort, speeds up settlements, and keeps financial records audit-ready.

Technician Management

Admins can easily access and manage technician data linked to both Kutchina service centers and authorized partners. Sorting and filtering options allow quick navigation by location or assignment. The system also tracks technician performance metrics like TA/DA, earned incentives, and customer feedback, offering a complete view of individual efficiency and service quality.

Product Warranty Management

The system offers a centralized view of product warranties linked to customer profiles, detailing activation dates, warranty periods, and service eligibility. This allows admins to verify claims instantly and ensure technicians are dispatched based on accurate warranty status. With automated tracking and zero guesswork, service approvals are faster, and warranty misuse is minimized.